Effective Date: [January 15th, 2026]

O’Brien Crafted Works (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or place an order.

1) Information We Collect

We may collect the following types of information:

A. Information you provide directly

• Contact information: name, email address, phone number, shipping/billing address
• Order information: products purchased, personalization details (names, dates, text), and any notes you provide
• Payment information: payments are processed through a secure third-party processor. We do not store your full payment card number.
• Customer content: photos or files you upload (for printed portraits, custom engravings, logos, or design requests), plus any messages you send us.
  
   

B. Information collected automatically

• Device and usage data: IP address, browser type, pages visited, approximate location (city/state), and how you interact with the website
• Cookies and similar tools: used for site functionality and analytics (see Section 6)
  
   

2) How We Use Your Information

We use your information to:

• Process and fulfill orders (including personalization)
• Communicate with you about your order, proofs, shipping updates, and support requests
• Provide customer service and respond to inquiries
• Improve our website, products, and customer experience
• Prevent fraud, protect our business, and maintain site security
• Comply with legal obligations
  
   

3) Photos & Files You Upload (Custom Orders)

If you upload photos or design files:

• We use them only to create and fulfill your order and to communicate about design/proofing.
• We do not claim ownership of your images/files.
• We recommend you upload only content you have permission to use.
  
   

Marketing use of customer photos:
We will not post or share your custom images/order results publicly without your permission, unless you explicitly grant it (for example, by agreeing in writing). 

4) How We Share Your Information

We do not sell your personal information.

We may share information only as needed with trusted third parties, such as:

• Payment processors (to process payments)
• Shipping carriers (to deliver your order)
• E-commerce/website platforms (to host the store and manage orders)
• Analytics providers (to understand website traffic and performance)
  
   

We may also disclose information if required by law, to respond to lawful requests, or to protect our rights, property, and safety.

5) Data Retention

We keep personal information only as long as necessary to:

• fulfill orders,
• provide customer support,
• maintain records for accounting/tax purposes, and
• comply with legal requirements.
  
   

Photos/files uploaded for custom work may be retained for a reasonable period to support reorders or resolve issues, unless you request deletion (see Section 9).

6) Cookies & Analytics

We may use cookies (small files saved to your device) and similar technologies to:

• keep the site working properly (shopping cart, login, preferences),
• understand how visitors use our site, and
• improve performance.
  
   

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7) Email & Marketing Messages

If you contact us or place an order, we may send you transactional emails (order confirmations, shipping updates, support).

If you opt in to marketing emails (if offered), you can unsubscribe at any time using the link in the email.

8) Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9) Your Choices & Rights

Depending on where you live, you may have rights to:

• request access to the personal information we have about you,
• request corrections,
• request deletion (when applicable),
• opt out of marketing emails.
  
   

To make a request, contact us using the information in Section 11.

10) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

11) Contact Us

For questions or privacy requests, contact:
O’Brien Crafted Works
Email: support@obriencraftedworks.com
Phone: (614) 636-2280

 

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.